Shipping policy

Shipping & Returns

Free Shipping on All Orders
We offer free shipping on every order, with no minimum spend. No surprises at checkout — the price you see is the price you pay.

Processing Time
Once you place your order, our team processes it within 24–48 hours on business days. You'll receive a confirmation email with your tracking number as soon as your parcel is on its way.

Delivery Times
Delivery takes 4–6 business days from dispatch, depending on your location. You'll receive real-time email updates so you can track your order every step of the way.

Returns Within 30 Days
Not happy with your order? No worries. You have 30 days from the date of delivery to return any items, no questions asked. Return shipping costs are at the customer's expense. Refunds are processed within 10 business days back to your original payment method.

Got a Question?
Our team is available via email or chat — we're here to help. Reach us at contact@shopcutesy.com and we'll get back to you as soon as possible.